คอร์ดเรียนภาษาอังกฤษ : สนทนาภาษาอังกฤษธุรกิจ Level 2

 
สนทนาภาษาอังกฤษธุรกิจ Level2 English for Business Communication
1. Meeting People
1.1 Meeting for the first time 1.2 Introductions

Pleased to meet you.
Well, why don’t we get going?

I don’t think we’ve met
My name’s…

1.3 Developing a conversation 1.4 Talking about a company

Where are you from?
Who do you work for?

We manufacture…
We produce…

1.5 Finishing a conversation 1.6 At a reception

We should meet again sometime.
It was good to see you again.

Reading practice
Writing practice

1.7 Culture file  
Gestures  
 
2. Telephoning
2.1 Calling contacts 2.2 Making a call

He’s on another line.
May I have your name, please?

Could I speak to …?
Could you put me through to …?

2.3 Leaving a message 2.4 Voicemail messages

He’s away from his desk
Can I take a message?

Reading practice
Listening practice

2.5 Taking a message 2.6 Where’s John?

Reading practice
Speaking practice

Hello, is this extension …?
Can I speak to …?

2.7 Culture file  

Business communication

 
 
3. Schedules and appointments
3.1 Talking about schedules 3.2 Days, dates, and times

What’s Diane doing at 9:30?
She’s giving a presentation.

next Monday
on Tuesday

3.3 Making an appointment 3.4 A busy schedule

Can we meet to talk about …?How about
tomorrow morning?

Listening practice

3.5 Rescheduling a meeting 3.6 Finding a free day
Speaking practice Speaking practice
3.7 Culture file  

A good time to meet

 

 
4. Company performance
4.1 Presenting figures 4.2 Describing graphs

Sales rose slightly.
Sales remained constant.

What happened to …?
To be exact …

4.3 Numbers 4.4 Comparing information

Listening practice
Speaking practice

cleaner than …
the cleanest

4.5 Presenting information 4.6 Culture file

As you know, …
I’d like to show you …

Working conditions

 
5.Products and services
5.1 Product features 5.2 Asking about products

How long does the battery last?
How much does it cost?

What’s it called?
What does it do?

5.3 Talking about company activities 5.4 Talking about services

What’s your company called?
What line of business are you in?

Listening practice
Speaking practice

5.5 Visiting a client 5.6 Password

Would you like a coffee?
Where should we start?

What’s it made of?
What’s it for?

5.7 Culture file  
Living and working abroad  
 
6. Talking about decisions
6.1 An industry history 6.2 Cause and effect

Demand was high.
Companies increased production.

Because …
So …

6.3 Business decisions 6.4 Explaining decisions

I wanted to …
I decided to …

Listening practice
Speaking practice

6.5 Franchises 6.6 Culture file

Should we …?
What about …?

Decision-making styles

 
7. Complaints and problems
7.1 Receiving a complaint 7.2 Making a complaint

I’m afraid I have a complaint about …
We’ll take care of it right away.

I’d appreciate that.
The items are the wrong size.

7.3 Dealing with a complaint 7.4 Complaints and solutions

There’s a problem with our order.
I’m sorry to hear that.

Listening practice
Speaking practice

7.5 Hotel problems 7.6 Culture file

There isn’t any …
There aren’t any …

Feelings

 
8. Checking progress
8.1 Travel arrangements 8.2 Getting an update

Have you … yet?
Yes, I have.

How’s the work going?
How are ... doing?

8.3 Giving and update 8.4 A new business

Speaking practice

Speaking practice
Listening practice

8.5 Updates and future plans 8.6 A business trip

What are you doing about …?
When did you start ….?

I went there yesterday.
I’m staying in … at the moment.

8.7 Culture file  
Hiring procedures  
 
9. Future prospects
9.1 Forecasting 9.2 Predicting trends

Unemployment will rise.
Speaking practice

Do you think …?
People will / won’t want …

9.3 Instant decisions 9.4 financial advice

Reading practice
I’m afraid I don’t agree.

will definitely / probably
may / might

9.5 Long-term future 9.6 Wall Street
Reading practice
Speaking practice
Do you think I should?
I’m certain … will.
9.7 Culture file  
Money, money, money  
 
10. Regulations and advice
10.1 Job requirements 10.2 Traveling by plane

Do you have to...?
Yes, you do.

You have to...
You don't have to...

10.3 Company regulations 10.4 Flight advice

Reading practice
Speaking practice

It's a good idea (not) to...
It's better if you...

10.5 Giving advice 10.6 Culture file
I think he should...
It's better if you...

Cultural misunderstandings

 
11. Meetings and discussions
11.1 Suggestions 11.2 Discussing ideas

Why don’t we …?
I think we should …

Are we ready to start?
I’d like to discuss …

11.3 The shopping mall 11.4 A company website

Speaking practice

I think that covers the basics.
Let’s move on to the next topic.

11.5 Case studies 11.6 Culture file

Speaking practice

Negotiating styles

 
12. Speaking in public
12.1 How to give a presentation 12.2 A short presentation

I’m going to talk about …
Now I’d like to …

Reading practice
Speaking practice

12.3 Thanking and saying goodbye 12.4 Speeches for different occasions

I’d like to thank you …
I really appreciate …

Reading practice
Speaking practice

12.5 An end of course speech 12.6 Culture file

Could I have your attention?
I’d especially like to thank …

Client care

 
         
         
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